Inside Sales – Grand Rapids, MI

ESSENTIAL FUNCTIONS:

  • Primary point of contact for assigned customers and provide backup for team members.
  • Must maintain constant line of communication with customer base to develop and strengthen relationships.
  • Develop production and market knowledge to project expertise in the industry.
  • Scrutinize incoming PO’s and customer requests to accurately enter orders and necessary changes into operating system.  Continually update customer with all open or outstanding needs.
  • Coordinate production capabilities, inventory availability and due dates by working closely with Production Planning, Purchasing and Transportation departments.
  • Assists the Accounting and Quality departments on any new customers, discrepancies involving existing accounts, pricing and defective material issues.
  • Maintains and develops spreadsheets as needed for inventory control and other programs that require monitoring.
  • Must be available after hours for customer care as well as assisting plant staff and Outside Sales.
  • Required to travel with Outside Sales Representative to customer locations on occasion.

EDUCATION AND EXPERIENCE REQUIREMENTS

Associates degree or equivalent experience; 6 months or more of sales and/or steel experience preferred.

  • Strong attention to detail
  • Proficient in Excel / Operating systems
  • Excellent communication and customer service

 

 

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